Cancellations or No-Shows
MONOLO'S CANCELLATION POLICY
Your appointments are very important to us here at Monolo Hair Studio & Spa, it is reserved especially for you! We understand that sometimes schedule adjustments are necessary; therefore, we respectfully request 48 hours notice for rescheduling or canceling appointments. Please understand that when you forget or cancel your appointment without giving enough notice, we miss the opportunity to fill that appointment time, in addition to the clients on our waiting list miss the opportunity to receive services. The cancellation policy allows us the time to inform our standby guests of any availability, as well as keeping our schedule filled, thus better serving everyone.
Moving forward rescheduling or canceling with less than 24 hours notice or "no call, no shows" will be charged a cancellation fee.
Monolo Hair Studio & Spa does not issue refunds.
If there is something about your service that you are not satisfied with, please inform us within **3 days of service and we will make the necessary modifications to your satisfaction at no cost to you*.
*If a modification is needed from an error on the clients part then there will be cost involved to cover any additional product needed.
** If after 3 days you find there is something you are not satisfied with a small deduction can be applied to a modification at the discretion of your service provider.
ALL modification appointments must be scheduled within 8 days of original service date.